KamakhyaTech Solutions Pvt Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kamakhyatech.com or use our SaaS products — Niramaya HMS, AyuCare, and DiagnoSmart.
1. Information We Collect
Personal Information
- Name, email address, phone number when you fill out our contact or demo request form
- Organisation name, role, and requirements submitted through forms
- Login credentials for our SaaS platforms (stored encrypted)
Patient & Healthcare Data (for SaaS clients)
- Patient records, medical histories, prescription data entered by healthcare facility staff
- This data is owned entirely by the healthcare facility (data controller)
- We process this data as a data processor under your instructions
Automatically Collected Information
- IP address, browser type, pages visited, time spent — via cookies and analytics
- Device information, operating system, referring URLs
2. How We Use Your Information
- To respond to demo requests and sales enquiries
- To provide, maintain, and improve our SaaS products
- To send product updates, security alerts, and support messages
- To comply with legal obligations under Indian law (IT Act 2000, DPDPA 2023)
- To analyse website usage and improve user experience
3. Data Storage & Security
All data is hosted on AWS India (Mumbai — ap-south-1 region). We implement:
- AES-256 encryption at rest and TLS 1.3 in transit
- Role-based access controls (RBAC)
- Regular penetration testing and vulnerability assessments
- Daily automated backups with 30-day retention
- 99.9% uptime SLA with disaster recovery protocols
4. Data Sharing
We do not sell your personal data. We may share data with:
- Service providers: AWS (hosting), payment processors, email delivery services — under strict data processing agreements
- Legal authorities: When required by Indian law or valid court order
- Business transfers: In the event of merger or acquisition, with notice to affected users
5. Cookies
We use essential cookies for website functionality and analytics cookies (Google Analytics) to understand usage. You may disable cookies in your browser settings; some features may not function correctly.
6. Refund Policy
For annual SaaS subscriptions, we offer a 14-day money-back guarantee from the date of first payment, provided no patient data has been entered. Monthly subscriptions are non-refundable once the billing cycle has started. Custom software development projects are governed by the specific project agreement. To request a refund, email billing@kamakhyatech.com.
7. Your Rights
Under the Digital Personal Data Protection Act (DPDPA) 2023, you have the right to:
- Access your personal data we hold
- Correct inaccurate data
- Request erasure of your data (subject to legal obligations)
- Withdraw consent at any time
- Nominate a person to exercise rights on your behalf
To exercise these rights, email privacy@kamakhyatech.com.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this policy periodically. We will notify registered users via email of significant changes. Continued use of our services after changes constitutes acceptance.
10. Contact Us
For privacy-related questions:
KamakhyaTech Solutions Pvt Ltd
Guwahati, Assam, India
Email: privacy@kamakhyatech.com
Phone: +91 86381 00000