Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the website kamakhyatech.com and SaaS products (Niramaya HMS, AyuCare, DiagnoSmart) operated by KamakhyaTech Solutions Pvt Ltd, a company incorporated under the Companies Act 2013, with its registered office in Guwahati, Assam, India.

By accessing our website or using our services, you agree to be bound by these Terms. If you disagree, please discontinue use immediately.

1. Services Offered

KamakhyaTech provides:

• Niramaya HMS — Hospital Management System (SaaS)
• AyuCare — Pharmacy Management System (SaaS)
• DiagnoSmart — Diagnostic Lab Management System (SaaS)
• Custom software development, mobile app development, IT consulting

2. Account Registration

• You must provide accurate, complete, and current information during registration
• You are responsible for maintaining the confidentiality of your login credentials
• You must immediately notify us of any unauthorised account access
• One subscription may be used only by the organisation that purchased it

3. Subscription & Payment

• Subscriptions are billed monthly or annually as selected during signup
• Prices are in Indian Rupees (INR) and inclusive of applicable GST
• Failure to pay within 7 days of due date may result in service suspension
• We reserve the right to modify pricing with 30 days' written notice
• Annual subscriptions offer a 14-day money-back guarantee (see Refund Policy)

4. Acceptable Use

You agree NOT to:

• Use our services for any unlawful purpose or in violation of any regulations
• Attempt to gain unauthorised access to our systems or other users' accounts
• Upload malicious code, viruses, or harmful content
• Reverse engineer, decompile, or attempt to extract source code
• Resell, sublicense, or redistribute our services without written permission
• Use patient data for any purpose other than legitimate healthcare delivery

5. Data Ownership & Responsibility

• All patient and healthcare data entered into our platforms remains owned by your organisation
• You are responsible for ensuring patient data entry complies with applicable healthcare laws
• Upon subscription termination, data can be exported in standard formats within 30 days
• After 30 days post-termination, data may be permanently deleted

6. Intellectual Property

All software, designs, logos, content, and trademarks on this website and our products are owned by KamakhyaTech Solutions Pvt Ltd. You receive a limited, non-exclusive, non-transferable licence to use our services during your subscription period.

7. Uptime & Service Availability

We target 99.9% monthly uptime for all SaaS products. Planned maintenance windows will be communicated at least 48 hours in advance. Downtime caused by third-party services (AWS, payment gateways, internet providers) is excluded from SLA calculations.

8. Limitation of Liability

To the maximum extent permitted by Indian law, KamakhyaTech shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data due to user error or force majeure events
• Medical decisions made based on data in our systems

Our total liability for any claim shall not exceed the amount paid by you in the 3 months preceding the claim.

9. Termination

Either party may terminate the subscription with 30 days' written notice. We may terminate immediately for material breach of these Terms, including non-payment or misuse of services. Upon termination, your access to the platform will be revoked.

10. Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Guwahati, Assam. We encourage resolution through mediation before litigation.

11. Changes to Terms

We may update these Terms from time to time. Continued use after changes constitutes acceptance. Material changes will be notified via email to registered users with 14 days' notice.

12. Contact

KamakhyaTech Solutions Pvt Ltd
Guwahati, Assam, India — 781001
Email: legal@kamakhyatech.com
Phone: +91 86381 00000